Frequently Asked Questions

1. Why am I being asked to verify my identity?
We take account security seriously. If we detect unusual activity, we may require identity verification to ensure the safety of your account.

2. How can I reset my password?
Go to the login page and select "Forgot Password" to reset your password.

3. What is Copit?
Copit is a platform specializing in premium leather products, offering a mix of renowned brands and emerging labels.

4. How does Copit work?
Sellers can list products on our platform, and buyers can browse and purchase confidently through us or directly from sellers.

5. What is ReLIFE™?
ReLIFE™ is a repair-for-resale service that extends product life cycles and promotes sustainability.

6. What are service fees?
Service fees help cover quality control efforts, buyer protection needs, and after-sales services.

7. Is my order under warranty?
We provide one complimentary spa or minor repair for all ReLIFEd products within 2 years of purchase.

8. Am I protected when selling?
We handle all aspects of shipping, presentation, and sales management while representing you in disputes or fraud cases.

9. How can I contact Copit?
You can submit a support request via our contact form or chat with us.

10. Does Copit offer phone support?
Currently, we do not offer phone support, but you can reach us via chat or submit a support request.

11. What is the Authenticity Commitment?
We only offer authentic, high-quality, and sustainable products sourced from pre-vetted suppliers.

12. How can I be sure the products sold through Copit are authentic?
We use verification methods like digital authentication, in-hand inspection, and machine learning technology to ensure authenticity.

13. Does Copit comply with EU/UK market regulations?
Copit is responsible for collecting, reporting, and remitting VAT on applicable purchases made by EU or UK buyers.

14. How does Brexit impact transactions with Copit for EU/UK buyers and sellers?
Due to Brexit, transactions between the UK and EU are now considered imports and exports, which may incur additional charges such as customs duties and import VAT.

15. How do I sell as a VAT-registered/non-registered seller in the EU/UK?
VAT-registered sellers should contact us and provide their VAT ID.

16. When do I need to register for VAT in the EU/UK?
This depends on the revenue threshold of each EU country.

17. Invoicing guidance for VAT-registered sellers?
Please invoice Copit for all your sales transactions and email your monthly invoices to us.

18. What is Guest Checkout?
Guest Checkout allows anyone to purchase items on copit.ca without needing to register an account.

19. What payment methods are available for Guest Checkout customers?
We offer the same payment methods as for standard accounts.

20. Can I track orders placed through Guest Checkout?
After making a purchase, you will receive a confirmation email with a link to track your package.

21. With Guest Checkout, can I create an account and return my purchase?
Yes, after completing a purchase, you can create a Copit account to manage and track your orders.

If you have additional questions or need assistance, please feel free to contact our customer support team.